Privacy Policy
Effective Date: October 4, 2026
Lucent Privacy is operated by Lucent Films Inc., located at 77 Consumer Square #1092, Plattsburgh, NY 12901, USA (“Lucent Privacy,” “Lucent Films,” “we,” “us,” or “our”).
Lucent Privacy respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information or samples, communicate with us, request an assessment or quotation, purchase products or services, or otherwise interact with Lucent Privacy.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, company name, job title, business address, email address, telephone number, project information, installation location, product requirements, correspondence, and other information you provide when contacting us.
If you request a sample, quotation, assessment, product, installation, or other service, we may collect information necessary to process and fulfill that request.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, approximate geographic location, and information about how you interact with our website.
How We Use Information
We may use information we collect to:
- Respond to inquiries and requests;
- Provide samples, assessments, quotations, products, and installation services;
- Communicate regarding current or prospective projects;
- Process and administer customer relationships;
- Arrange professional installation and related services;
- Improve our website, products, services, and customer experience;
- Maintain security and prevent fraud or misuse;
- Conduct business analytics;
- Send business or marketing communications where permitted by law;
- Maintain appropriate business and transaction records; and
- Comply with applicable legal and regulatory obligations.
Information About Customer Facilities and Projects
Because Lucent Privacy provides visual-data privacy assessments and professional installation services, customers may provide information concerning offices, conference rooms, glass configurations, dimensions, photographs, floor plans, installation locations, or other project-related information.
We use this information for legitimate business purposes related to evaluating, quoting, planning, supplying, installing, and supporting the requested products and services.
We recognize that information concerning a customer's facilities may be sensitive and will take reasonable measures to limit its use and disclosure to personnel, installers, contractors, and service providers who require the information for the applicable project or another legitimate business purpose.
Sharing of Information
We do not sell personal information in the ordinary meaning of selling information for money.
We may disclose information to third parties when reasonably necessary to operate our business and provide our services, including certified installers, contractors, shipping companies, technology providers, website hosting providers, professional advisers, payment processors, and other service providers.
For installation projects, relevant project information may be provided to certified installers or contractors responsible for performing work at the customer's location.
We may also disclose information where required by law, legal process, court order, governmental request, or when reasonably necessary to protect Lucent Films Inc., our customers, our personnel, or others.
If Lucent Films Inc. is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance, remember preferences, and support analytics and marketing activities.
Some cookies may be provided by third-party service providers.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and project records, complying with legal obligations, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the nature of the information and our legal and business requirements.
Your Privacy Rights
Depending upon where you reside, applicable law may provide rights concerning your personal information, including rights to request access, correction, deletion, or information regarding our use or disclosure of personal information.
To submit a privacy request, contact: info@lucentprivacy.com
We may need to verify your identity before processing certain requests.
Marketing Communications
You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the communication or by contacting us.
We may continue sending non-promotional communications relating to transactions, projects, installations, customer service, legal matters, or other ongoing business relationships.
Third-Party Websites
Our website may contain links to websites operated by third parties. Lucent Films Inc. is not responsible for the privacy practices, security, or content of third-party websites.
Children's Privacy
Our website and services are intended for businesses and adults and are not directed toward children. We do not knowingly collect personal information from children in circumstances where parental consent would be required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the revised policy will be posted on our website with an updated effective date.
Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Lucent Films Inc.
Lucent Privacy
77 Consumer Square #1092
Plattsburgh, NY 12901
USA
Email: info@lucentprivacy.com